Terms & Conditions
Updated on 25 Sept, 2024.
Authenticity Policy
At GMT Watches & Jewellery Trading, we ensure that every watch, bag, and piece of branded jewelry sold on our platform is 100% authentic. Wherever possible, items include their original packaging, serial numbers, and certificates of authenticity.
All products are brand new and unused unless otherwise specified.
While GMT Watches & Jewellery Trading is not an authorized dealer of the brands we carry, we source all items from trusted authorized dealers and distributors. Each high-end watch and jewelry piece includes an identifiable serial number.
We guarantee that every item sold has its original serial number intact and unmodified. On rare occasions, certain jewelry pieces may not have serial numbers due to the manufacturer’s design or size constraints.
Shipping and Returns Policy
Shipping Information
Domestic (United Arab Emirates):
- Free shipping within the UAE.
- Delivery time: 1-3 business days.
International:
- Worldwide shipping via FedEx or DHL with delivery in 2-10 business days.
- All shipments are fully insured against loss, theft, and damage. For items exceeding the standard insurance limit, we may arrange for a secure armored carrier, with additional charges as applicable.
Personal Delivery (UAE Only): We offer personal delivery within the UAE for enhanced security. A GMT Watches & Jewellery Trading team member will hand-deliver your purchase. Additional fees may apply for this service.
Shipping to an Alternate Address: For security reasons, we prefer shipping luxury goods to the billing address. If you require delivery to a different address, please contact your credit card provider to add an “Alternate Shipping Address” to your account for added security.
International Customs and Duties
For international orders, you may be subject to import duties, taxes, or other fees. These charges are your responsibility. Please check with your local customs office for details before placing an order.
Return Policy
If you are not satisfied with your purchase, you may return it for a refund within 7 days of receipt, provided that the item is returned in its original packaging with all tags attached.
Key Return Conditions:
- Customers are responsible for return shipping costs.
- For international orders, duties and taxes are non-refundable.
- Refunds will be processed via cash, cheque, bank transfer, or other appropriate methods and may take up to 30 days.
- Special orders and deposits are non-refundable unless a partial refund is approved by management.
Watches:
- Must be in original condition, with all packaging, tags, and accessories included.
- Do not wear or resize the watch until you are certain you want to keep it.
- Custom and special orders are not eligible for return.
Order Cancellation
Orders may be canceled before delivery due to unforeseen circumstances such as stock unavailability. If your order is canceled, you will receive a full refund, but we will not be liable for any additional costs or compensation beyond the refunded amount.
Warranty Policy
All watches purchased from GMT Watches & Jewellery Trading include a 6-month warranty. This warranty covers manufacturing defects and ensures the proper functioning of the item after repair at our service center.
Warranty Coverage:
- The warranty covers manufacturing defects only.
- It does not cover wear and tear, including damage to straps, crystals, or water exposure.
- If repairs are needed within the warranty period, you can send the item to our service center staffed with expert watchmakers. A 1-month post-repair period allows for any additional services at no cost.
Please note that since GMT Watches & Jewellery Trading is not an authorized dealer, manufacturers may not honor their warranties on items purchased from us.
Contact Information
SHOP # 82, DAR WASL SHOPPING MALL
+971 55 855 9933
EMAIL: [email protected]