Privacy Policy

Information We May Collect

When you use our website or contact our team, we may collect information that helps us respond to your request, process your inquiry, improve our services, or manage website performance.

• Name, email address, phone number, or WhatsApp number when submitted through forms or direct communication.
• Product inquiry details, including watch brand, model, reference, availability request, or trade-in interest.
• Order-related or service-related information when needed to support a purchase or customer request.
• Technical information such as browser type, device type, IP address, pages visited, and website interaction data.
• Communication records when you contact us through email, phone, WhatsApp, or online forms.

How We Use Your Information

We use collected information for business, customer service, website, and communication purposes. The aim is to provide a smoother and more reliable experience for clients.

• To respond to product inquiries, availability checks, appointments, and customer support requests.
• To process orders, payments, delivery coordination, or service-related communication when applicable.
• To improve the website experience, product presentation, navigation, and overall performance.
• To communicate updates related to your inquiry, order, appointment, or requested service.
• To help prevent fraud, misuse, spam, unauthorized access, or other security issues.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve browsing experience, remember preferences, understand website performance, and support analytics or advertising functions.

• Essential cookies may be used to make the website function correctly.
• Analytics cookies may help us understand how visitors use pages and products.
• Marketing or tracking cookies may be used to improve advertising relevance where applicable.
• You can control or disable cookies through your browser settings.

Sharing Your Information

We do not sell personal information. Information may be shared only when necessary to operate the website, provide services, process transactions, communicate with clients, or comply with legal requirements.

• Website hosting, security, analytics, and technical service providers.
• Payment, delivery, or order support providers where required for a transaction.
• Professional advisers or legal authorities where required by law or business obligations.
• Internal team members who need access to respond to inquiries or support customers.

Data Security

GMT Watches & Jewellery takes reasonable steps to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss. However, no online transmission or digital storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to your personal information, ask for corrections, request deletion, restrict certain processing, or withdraw consent for specific uses.

• You may ask us to update or correct your contact information.
• You may request that we delete certain personal information where legally and practically possible.
• You may unsubscribe from promotional communication if such communication is sent.
• You may contact us to ask how your information is being handled.

Third-Party Links

Our website may include links to third-party websites, payment gateways, social platforms, maps, or external services. GMT Watches & Jewellery is not responsible for the privacy practices, content, or policies of those external websites.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or legal requirements. The updated version will be published on this page.