Refunds and returns, handled with care.
Returning a luxury item requires a clear process. Each return is reviewed based on timing, condition, packaging, accessories, and inspection before refund approval.
Contact GMT before sending any item back.
Include box, papers, accessories, and packaging.
Refund approval starts after condition review.
How the return process works
The return process protects the customer and the condition of the product. Luxury watches and jewellery need to be handled carefully, so inspection is part of every approved return.
Contact support
Share your order details and explain the return reason before shipping the item.
Prepare the package
Keep the item complete with all packaging, accessories, papers, and box.
Inspection stage
The returned item is checked for condition, completeness, and eligibility.
Refund decision
If approved, the refund is processed through the original payment method.
Return responsibility depends on delivery location
UAE returns and international returns are treated differently because shipping cost, duties, taxes, insurance, and transit risk vary by location.
Local return delivery is covered by GMT.
- Applies to eligible UAE return requests.
- Return delivery charges are covered by GMT.
- The returned item must be complete and in original condition.
- Inspection is required before refund approval.
Return shipping and charges are the customer’s responsibility.
- Return shipping costs are paid by the customer.
- Duties, taxes, and customs charges are not covered by GMT.
- Loss or damage during return shipping is the customer’s responsibility.
- Tracked and insured shipping is recommended.
What must be true before a return can be approved
Returns are checked carefully because missing accessories, handling marks, incomplete packaging, or shipping damage can affect the condition and value of the item.
Return within 7 days
Defective items may be returned within 7 days of receiving the item.
Original condition
The item should be returned as received, without damage, alteration, or unnecessary use.
Complete accessories
Boxes, papers, accessories, packaging, and supporting items must be included.
Inspection approval
Refund approval begins only after the returned item is received and inspected.
Refunds are processed after inspection
Once the returned item is received and approved, the refund is processed through the original payment method. Any transaction charges from the original purchase may be deducted from the final refund.
Common return questions
These short answers help customers understand the return process before contacting GMT.
Can I return a defective item?
Yes. Defective items may be returned within 7 days of receiving the item, subject to inspection and return conditions.
Do I need to return the box and papers?
Yes. The item should be returned with all accessories, boxes, papers, and original packaging.
Who pays return shipping inside the UAE?
For eligible UAE returns, GMT covers the return delivery charges.
Who pays for international returns?
International customers are responsible for return shipping, duties, taxes, customs charges, and any loss or damage during return shipping.
When does the refund start?
The refund process starts after the returned item is received, inspected, and approved.
Need help with a return?
Contact GMT Watches & Jewellery before sending an item back so the team can guide you through the correct return process.