Refunds & Returns Policy

 At GMT Watches & Jewellery Trading, customer satisfaction is our priority, ensuring an exceptional shopping experience for everyone. If you need to return an item, please review our return policy below.

Return Eligibility

  • If the item received by customer is defective returns can be initiated within 7 days of receiving the item.
  • Items should be in their original condition, including all accessories.
  • All accompanying accessories, boxes, and papers must be returned with the item.

Local Orders

  • Local customers benefit from a free return process. GMT Watches covers the return delivery charges for local order in UAE.
  • Returned items are carefully inspected by our team to ensure they meet our quality standards before processing the refund.

International Orders

  • Customers outside of UAE are responsible for return shipping, & duties etc.
  • Items must be returned in their original condition, with any damage or loss during return shipping being the customer’s responsibility.
  • Using a reputable shipping service with tracking and insurance is recommended.
  • Once the returned item is received and inspected, the refund process will begin.

Refund Process

  • Upon approval of the return and receipt and inspection of the item, we will initiate the refund process.
  • Refunds will be issued in the same form as the original payment method.
  • Any transaction charges applied during the purchase will be deducted from the refund amount.

For more detailed information, specific inquiries, or assistance with returns, please contact our dedicated customer service team.

Contact us at [email protected] for questions related to refunds and returns